Return Policy

Paw & Drive — Pet & Car Accessories

We want you and your furry co-pilot to love every order. If something isn't right, here's how returns work:

30-day returns

• You have 30 days from delivery to request a return.
• Items must be unused and in their original packaging.

How to start a return

• Reply to your order confirmation email with your order number and the reason for the return.
• We'll confirm the return and share where to send the item.

Shipping policy

• Free shipping on every order within the United States.
• Orders ship within 3 business days.
• Estimated delivery: 10–15 days from the order date.
• You will receive a confirmation email with tracking once your order ships.

Secure checkout

• All payments are processed securely through Stripe.
• Your card details are encrypted and never stored on our servers.

Return shipping

• Return shipping costs are paid by the customer, unless the item arrived damaged or we sent the wrong product — in that case, we cover it.

Refunds

• Once we receive and inspect the returned item, we issue your refund to the original payment method.
• Please allow a few business days for the refund to appear on your statement.

Non-returnable items

• For hygiene and safety reasons, items that have been used with pets (chew toys, grooming tools, bowls) cannot be resold and are not eligible for return unless damaged on arrival.

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